We're Here to Help

Thank you for shopping with LuxePump.

Whether you have a question about one of our products, need assistance with an existing order, or would like information about shipping, returns, or refunds, our customer support team is here to assist you.

Customer Support

For general questions and customer service inquiries, please contact us using the information below:

Email: support@luxepump.website
Phone: +1 704-455-6319

When contacting us regarding an existing purchase, please include your order number and any relevant details so we can assist you as efficiently as possible.

Order & Shipping Support

If you need help with order confirmation, tracking information, delivery, or another shipping-related matter, contact our support team by email.

LuxePump offers free worldwide standard shipping, with an estimated delivery timeframe of 7–10 days.

Returns & Refunds

We want you to shop with confidence. Eligible purchases can be returned within 30 days of delivery in accordance with our Return & Refund Policy.

To request a return or refund, please contact support@luxepump.website before sending your product back. Our team will provide the appropriate instructions.